Konnicard Konnicard
Help Center

How can we help?

Answers to the questions we hear most often. Still stuck? Write to us - a real human replies within a day.

Search is coming soon - for now, browse the categories below.

Getting started

Create your first card in 3 minutes.

Profile

Photos, bio, links, themes.

QR & sharing

Download, print, NFC, custom URLs.

Leads

Capture, manage, export.

Billing

InstaPay, PPN, upgrades, refunds.

Team

Roles, invites, shared branding.

Getting started

How do I create my first card?

Sign up with your email, choose a theme, add your photo, name, role and links. Your card is live the moment you hit publish - typically under three minutes.

Do I need to install an app?

No. KonniCard runs entirely in the browser, for you and for anyone viewing your card. Visitors never need to install anything either.

Can I use a custom URL?

Yes. Free users get konnicard.com/yourname. Pro and Business users can map any domain they own (e.g. card.yourbrand.in).

Is there a mobile app?

Not yet - and we intentionally haven't built one. Your dashboard works beautifully on mobile browsers, and your card is a web link, which is the point.

Profile

How do I change my theme?

Dashboard → Profile → Theme. You can preview all themes live before publishing.

What photo format works best?

Square JPG or PNG, at least 600×600px. We auto-crop and optimise for fast loading.

Can I add social links?

Yes - LinkedIn, Instagram, X, YouTube, GitHub, WhatsApp, and any custom URL. Drag to reorder.

How do I add a gallery?

From the profile editor, the Gallery section accepts up to 12 images on Pro, unlimited on Business.

Can I hide my card temporarily?

Yes. Toggle "Private mode" in Profile settings - your card will return a polite placeholder until you flip it back.

QR & sharing

Where do I find my QR code?

Dashboard → QR & Share. Download as PNG, SVG or PDF in multiple sizes.

Can I brand my QR?

Pro and Business users can add a centre logo and change the QR colour to match their brand.

Does NFC work?

Yes. Any NFC-enabled phone can tap a programmed chip with your KonniCard URL. We'll sell printed/programmed cards soon.

What if I change my card later?

Your QR is dynamic - it points to your public URL. Any edit to the card reflects immediately, no reprint needed.

Leads

How does lead capture work?

Visitors tap "Save details" on your card, fill a short form, and you receive the lead in your dashboard plus an email.

Can I customise the lead form?

Yes - add or remove fields, mark any as required, change the thank-you message.

How do I export leads?

Dashboard → Leads → Export. CSV downloads include all custom fields and timestamps.

Do leads sync to a CRM?

Zapier and native HubSpot/Zoho integrations are available on the Business plan.

Billing

Which payment methods do you accept?

InstaPay processes credit/debit cards, Virtual Account, and bank transfer. International cards are accepted but charges are in IDR.

Where do I find my invoices?

Dashboard → Subscription → Invoices. All invoices are PPN-compliant and emailed automatically.

How do I cancel?

Dashboard → Subscription → Cancel. Access continues until the end of your paid period.

What about refunds?

We offer a 30-day money-back guarantee on Pro and Business plans. See our refund policy.

Is my card data lost if I downgrade?

Never. If you exceed Free limits after downgrading, your card still shows - you just lose the ability to edit extras until you upgrade again.

Team

How do I invite teammates?

Dashboard → Team → Invite. Paste emails or upload a CSV. Business plan only.

What roles are available?

Admin (full access), Editor (can edit own card plus shared templates), Viewer (read-only analytics).

Can I enforce a brand template?

Yes. Admins can lock colours, fonts, and logo placement across all team cards.

Does everyone share one bill?

Yes - Business plans are billed centrally per seat, with one PPN invoice.

Didn't find your answer?

We reply to every message within 24 hours on business days.